Privacy Policy for Redefined Coaching

At Redefined Coaching, we understand the importance of privacy and are committed to protecting the personal information of our clients. This privacy policy outlines how we collect, use, store, and share your personal information in accordance with applicable privacy laws in New Zealand and Australia.

Information Collection

We collect personal information from clients in order to provide coaching services and maintain a comprehensive understanding of their needs. This may include contact details, relevant medical or psychological information, and details related to eating disorders or associated conditions. We may also collect information from healthcare providers involved in your treatment.

Information Use

We use the information we collect to:

• Deliver and manage our coaching services

• Communicate with relevant healthcare professionals

• Support your progress and well-being

• Fulfil our legal obligations

We only use your personal information for the purposes for which it was collected, or as otherwise permitted by law.

Required Information Sharing

Redefined Coaching operates within a collaborative care model. To ensure your treatment is effective and aligned, we require all clients to agree to the sharing of relevant information with their healthcare team (such as your GP, psychologist, therapist, or other allied health providers).

This sharing supports the continuity and quality of your care. By engaging with our services, you agree to this condition. If you do not consent to this collaborative model, we are unfortunately unable to proceed with services, as doing so may compromise your safety and outcomes.

All shared information is handled professionally, securely, and in line with applicable privacy laws.

Information Sharing

In line with our collaborative approach, we may share personal information with healthcare professionals who are directly involved in your care. Information will not be disclosed to any unrelated third party without your explicit consent, except as required or permitted by law (e.g. to prevent serious harm, or in response to a court order).

Information Storage

We store personal information securely using appropriate measures such as encryption, secure servers, and access controls. Information is retained only for as long as necessary to provide services and meet legal requirements.

Access and Control

You have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Withdraw consent to information sharing

• Request deletion of your personal information (subject to legal and safety considerations)

To exercise these rights, please contact us using the details below.

Compliance with Privacy Laws

We comply with all relevant privacy legislation, including the Privacy Act 2020 (NZ) and the Privacy Act 1988 (Australia), as well as the associated Privacy Principles in both countries. We take all reasonable steps to protect your privacy and handle personal information lawfully and ethically.

Contact Us

If you have any questions or concerns about privacy at Redefined Coaching, please contact us using the form on our contact page.

This privacy policy may be updated from time to time, and any updates will be published on our website. We encourage clients to review this privacy policy regularly to stay informed about our approach to privacy.

Policy Updates

This privacy policy may be updated occasionally to reflect changes in law or our practices. Updates will be posted on our website, and we encourage you to review it regularly.